Welcome to Frequently-Asked-Question-Fridays! In our industry, we receive a LOT of questions from family members about care for their loved ones. We got our Case Managers together and compiled a list of them to share with you each week in hopes to make your transition to in-home care or assisted living a little easier. Each week, you can find answers to your questions right here on the ApexCare blog!
How do I find the right agency for in-home care?
As much as we would love everyone to use ApexCare, we are limited to California and realize you may be reading this in New York. If that’s the case, we really suggest doing your research! When it comes to in-home care, there is a reason certain companies have been in business for years and years! There are lots of caregiving agencies popping up and therefore lots to choose from. But ApexCare is celebrating our 22nd year! That means we have a proven track record of trust with our clients. Here is what sets us apart from the in-home care competition, and the criteria for a great-quality care agency:
We do an extensive, FREE assessment of every client so that we know their health history, care requirements and have it on file and accessible at all times. We don’t determine pricing until we have completed the assessment so that we have a fair handle (and appropriate pricing) for care for your loved one.
We always have an open line of communication with the caregiver, the client and the family. You can call us anytime, 24 hours a day with questions or concerns.
We are affordable, our rates are competitive, and we are always reevaluating our rates to make sure our caregivers are being paid fairly.
Can’t I just use a private caregiver?
We use our own caregivers. They are our employees, which means they have steady paychecks and are paid competitively- we don’t contract them out like other agencies. They receive ongoing training and are managed by a care coordinator in each of our offices. Many competitors contract out their caregivers through another agency, and don’t manage them on a day-to-day basis. We price ourselves on our relationships with our caregivers.
Many families want to use private caregivers that they know personally or who they found on Craigslist offering affordable pricing. The problem with this is the liability. If that caregiver gets hurt on the job, there is no Worker’s Comp to cover the fees that come along with a workplace injury. Because our caregivers are our own employees, they are covered by our Worker’s Comp- not to mention, we do their scheduling and manage them for you to save you time and cut back on stress.
We hope this helped answer a couple of your questions, please feel free to leave questions in the comments area below! See you next Friday with more FAQs!