Apr
11
2014
FAQ Friday: All About Apexcare

How long have you been in business?

We are celebrating 22 years! In fact, we are giving away a Kindle Fire in celebration! The big giveaway is at the end of the month, and we are giving away weekly prizes until then. Follow us on Pinterest, Twitter and Facebook and use #apexcare22 for your chance to win!

What services do you provide?

  • A large caregiver pool with over 2,000 qualified, experienced, pre-screened caregivers in Northern California.
  • A thorough screening process where we do verification of education, training, and work experience; require current TB clearance; a full criminal record check; and a complete DMV report and auto insurance verification.
  • A professional and knowledgeable staff that have extension training in in-home care case management.
  • Fast response time and follow up to clients and referral sources. 24 hour customer service as well as emergency response monitoring options.
  • Online payment options
  • Extensive computer database with all active Residential Care Facilities for the Elderly available to show facility information and pictures from laptop, smartphone, or tablet.
  • Vast experience and knowledge of the care homes in northern California, because we have physically assessed more than 90% of the facilities in our service areas.
  • Personal client assessments and tours. Our staff happily arranges and accompanies clients on tours to the care homes that fit their needs, likes, and budget making sure that the client’s find the perfect match.
  • Assisting clients in price comparison and fee negotiations.
  • SSI care home placement of clients on these budget restrictions.
  • Networking with our offices at other locations to place clients out of town.
  • Our case managers are certified RCFE administrators and very knowledgeable with Title 22 regulations and requirements.
  • Facilitation and assistance with paperwork such as Physician’s reports, applicable Veteran’s benefits, obtaining increases in SSI, local IHHS resources, Federal housing options, and more.

Where do you provide services?

At your home. At your parents home. At your parents assisted living facility! Wherever you need care, we can make it happen. As far as our territory, we service the following Northern California counties: Alameda, Contra Costa, El Dorado, Marin, Napa, Nevada, Placer, Sacramento, San Francisco, San Joaquin, Santa Clara, San Mateo, Solano, Stanislaus and Yolo.

What sets you apart from the other companies like yours?

We care. We really do. We meet with you in-person and you have our contact info to get in touch with us anytime you need us. We really believe in good customer service and go to great lengths to meet our clients needs. You’ll never feel like you’re trying hard to get ahold of us. We really are a hands-on company and want to make sure your loved one gets the care they deserve.

Sounds good, how do I get started?

Get started with a free assessment by clicking here! We can send a case manager to your home to do a full assessment so we can better understand the care your loved one needs. Yes, we said free- no strings attached!



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Apr
4
2014
FAQ Friday: Paying For In Home Care

One very, very popular question families ask us is “how in home care is paid for”…

Is caregiving paid for by my insurance?
The short answer is no. Most in home care agencies are private pay, including Apexcare. But there are some ways around this! If your loved one or their spouse served overseas during a war period, they may be eligible for VA Aid and Attendance benefits. Aid and Attendance is a benefit for veterans that helps pay for your loved ones care, either in an Assisted Living or board and care home or with caregiving services in the comfort of their own home. Long Term Care Insurance also helps cover costs of in home care, many retirees have this insurance as part of their retirement package. Make sure to review all retirement and pension packages that you and your loved ones have to see if Long Term Care insurance was purchased.

People often want to understand what Medicare pays for, here is an article that covers what Medicare does covers if you or your loved one needs skilled nursing care, Medicare Article

There are also groups like the Masons that give referrals for in home care and assisted living facilities as well as possible subsidization of care for those Masons that qualify.

Do we have to pay the caregiver directly?
This ones a “no” too. We take care of all of that for you. We pay the caregivers weekly and you will receive a weekly invoice for our services. You will never need to give a caregiver any money. You can pay your bill by check or credit card and even make your payments online.

Can we tip them or give them a gift?
We ask that you do not give the caregivers any tips or gifts. As part of their employee contract, they have agreed that they will not accept money or gifts of any kind from clients. Our caregivers are aware of this policy and our instructed to politely decline anything given to them. The best gift you can give our caregivers is a great reference letter for their caregiver employment file. Your words of praise are very valuable!

What other questions do you have for us? We will be back next Friday to answer more!

FAQ FRIDAYS

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Mar
27
2014
FAQ Friday: All About Caregivers

The majority of the questions we get about in-home care are about caregivers. People want to know who is coming into their home and what to expect. Here are some popular questions:

Are your caregivers insured and bonded?
Yes. All our caregivers are completely covered, so you are covered. ApexCare carries full liability insurance, worker’s compensation insurance, and is bonded.

What is your hiring process?
We have a thorough hiring process that helps us choose the best candidates. We start with a phone screening and then bring them in to complete the application. Next they complete the skills test & evaluation that asks medical and care related questions so that we have a solid grasp of the applicants knowledge of the field and their strengths. We then conduct an in-person interview to have them elaborate on their answers so we can get a sense if they will be a good fit for our company. We ask ourselves would we trust them in our home? If we feel they are a good fit and that we would trust them, then we ask them to attend their final interview which we do in the form of a special caregiver orientation. This is where caregiving best practices laws and company expectations are reviewed, along with important training videos. At this is final stage, we run a criminal background check on all of our applicants. We never hire caregivers without clear background checks.

Do you offer on-going training?
We conduct monthly safety and best practice training’s and we regularly review new and more advanced training material with our caregivers.

Will I have a choice of who comes to my home?
Absolutely. Each region has a Care Coordinator who manages their caregivers on a daily basis. They are familiar with each caregivers personality, strengths and weaknesses. They do a great job making sure that they match the caregiver skills and strengths to your particular needs.

Will my family member receive care from the same caregiver?
Yes, as much as possible. It is our goal to give you consistency with your caregiver schedule,  so we work with you to make sure the schedule that you need is staffed with a consistent team of caregivers.

What if the caregiver staffed isn’t a good match?
If for some reason you do not feel the caregiver staffed is a good match, just call our office and express your concerns and we will work on finding the right fit as soon as possible.

#FAQ Friday #allaboutcaregivers

FAQ FRIDAY

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Mar
22
2014
FAQ Fridays

Welcome to Frequently-Asked-Question-Fridays! In our industry, we receive a LOT of questions from family members about care for their loved ones. We got our Case Managers together and compiled a list of them to share with you each week in hopes to make your transition to in-home care or assisted living a little easier. Each week, you can find answers to your questions right here on the ApexCare blog!

How do I find the right agency for in-home care?

As much as we would love everyone to use ApexCare, we are limited to California and realize you may be reading this in New York. If that’s the case, we really suggest doing your research! When it comes to in-home care, there is a reason certain companies have been in business for years and years! There are lots of caregiving agencies popping up and therefore lots to choose from. But ApexCare is celebrating our 22nd year! That means we have a proven track record of trust with our clients. Here is what sets us apart from the in-home care competition, and the criteria for a great-quality care agency:

We do an extensive, FREE assessment of every client so that we know their health history, care requirements and have it on file and accessible at all times. We don’t determine pricing until we have completed the assessment so that we have a fair handle (and appropriate pricing) for care for your loved one.

We always have an open line of communication with the caregiver, the client and the family. You can call us anytime, 24 hours a day with questions or concerns.

We are affordable, our rates are competitive, and we are always reevaluating our rates to make sure our caregivers are being paid fairly.

Can’t I just use a private caregiver?

We use our own caregivers. They are our employees, which means they have steady paychecks and are paid competitively- we don’t contract them out like other agencies. They receive ongoing training and are managed by a care coordinator in each of our offices. Many competitors contract out their caregivers through another agency, and don’t manage them on a day-to-day basis. We price ourselves on our relationships with our caregivers.

Many families want to use private caregivers that they know personally or who they found on Craigslist offering affordable pricing. The problem with this is the liability. If that caregiver gets hurt on the job, there is no Worker’s Comp to cover the fees that come along with a workplace injury. Because our caregivers are our own employees, they are covered by our Worker’s Comp- not to mention, we do their scheduling and manage them for you to save you time and cut back on stress.

We hope this helped answer a couple of your questions, please feel free to leave questions in the comments area below! See you next Friday with more FAQs!

FAQ FRIDAY'S



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Mar
3
2014
Weekly Focus Thought 3/2-3/8

weekly focus thought mar2-mar8

 

 

 

 

 

 

#apexcare #focusthought #perspective #perception #getreadytofly #soar
This week’s focus thought challenges us to remember resistance is a normal part of moving to the next level.



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Feb
24
2014
Weekly Focus Thought 2/23-3/1

weekly focus thought feb23-mar1

 

 

 

 

 

 

#focusthought #apexcare #quotes #concentrate



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Feb
14
2014
Happy Valentine’s Day #welovehearts

Happy Valentine’s Day from ApexCare! 

Happy Valentine's Day

 

 

 

 

 

 

 

#welovehearts

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Feb
10
2014
Weekly Focus Thought 2/9-2/16

Live a life of love, honesty, appreciation, kindness, and strength. Sprinkled with a little silliness. ~Unknown

Live a life of love, honesty, appreciation, kindness, and strength. Sprinkled with a little silliness. ~Unknown

 

 

 

 

 

 

 

 

#focusthought #kindness #RAK



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Feb
8
2014
Random Act of Kindness Week 2/10-2/16

Practice Random Kindness

Random acts of kindness can be summed up as ‘a decision we make to go out of our way to do to something unexpected for another person by doing something thoughtful, nice, and caring for them.’ Kindness is an important way of showing others that they are valued.

Originally associated with Anne Herbert, who is said to have once written “Practice random acts of kindness and senseless acts of beauty” on a placemat in a restaurant, this concept has become an organized celebration through various events around the world, as well as referring to a general call to action in the name of kindness. This year Random Act of Kindness Week is February 10-16.

#truth Kindness is important

Here are some tips on how to get started:

  • Be thoughtful
  • Say please, thank you, you’re welcome, and so on.
  • Highlight what people around you are doing well – give compliments more generously.
  • Be helpful. Open the door for someone, pay for someone else’s coffee in line, visit an older person in a skilled nursing facility, clean up without being asked, pick up litter, give someone a meal, buy the people behind you at the movie theater their tickets, give your recycled cans or bottles to someone else in line at the redemption site.
  • Show extra appreciate for loved ones – do their household chores as a surprise or leave them an encouraging note.

#RAK Week #RAK #kindnessmatters #kindness #apexcare #february #tips



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Feb
7
2014
Power of Cherries

Power of Cherries

The Power of Cherries

Cherries have powerful health benefits. Choose tart or sweet cherries for a quick snack packed with healthful benefits.

  • Cherries give us an antioxidant punch. Tart cherries have significant amounts of vitamins C and E and melatonin.
  • For a change of pace, swap dried cherries for your usual after-workout energy bar. A 1/2 cup serving of dried cherries has 200 calories which is about the same as an energy bar.
  • For relief of joint pain, arthritis, and gout try adding cherry juice concentrate to your regular routine, which has proven anti-inflammatory effects according to the USDA.

#welovered #february #cherrymonth #healthytips #apexcare



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Apex Care, In-Home Care, Sacramento, CA